Serenitea

Serenitea was established by then partners Juliet Herrera and Peter Chen in 2008. They thought of starting a business after graduation and decided to make a coffee shop but considered opening a tea shop instead due to the saturated Philippine market. They went to Taiwan to do research on tea making process before establishing Serenitea'stheir first shop. They loaned a total of ₱800 thousand as capital for their milk tea business.

One of the leading teashops in the Philippines first introduced the brewing of tea using an espresso machine.

1. What is the maximum number of servings a Home Kit can produce? Each Home kit contains 15 3-in-1 sachets that can be used to make 15 servings. Each coffee drip comes with 8 sachets. 2. What is the recommended water intake for one sachet milk tea powder home kit? 350mL water for hot beverage, 150mL water for cold. Espresso Drizzles 180mL warm water What is the amount of sugar in each sachet? Each milk tea powder sachet contains 32.1g sugar. 4.

Are there any other sinkers that can be purchased with the Home Kit? No. You will need to buy Home Kits with different sinkers. They are sold in pairs. 5. What is the Shelf Life of Home Kits? The Home Kit sachets can be kept for up to X month if they are not being used. 6.

Are these products safe to take if you are pregnant, conceiving or nursing? We're sorry but we don't have the ability to make a decision. Before you do this, please consult your physician. 1. Which payment options do you accept? We accept MasterCard and Visa on our site. 2. Accept cash on delivery? No.

Credit or debit cards are accepted. 1. When will my order arrive? After you have made a payment, your order should be received within seven to fourteen working days. Once payment verification is complete, expect to receive your order in 7-14 business days. We will assist you in confirming the status of your orders if you have any delays after you make payment. 2.

What is the best way to track my shipment? Our staff can provide you with a tracking code to help track your package. We can be reached at the above email address. 3. What shipping method do you use? All orders will be shipped via JT express. 4. What is the shipping cost? Shipping costs are determined based upon the item's dimensions and weight.

The recipient's location is another factor. 5. Are you able to ship outside of the Philippines? Unfortunately not. 6. What can I do to change my delivery address? After payment confirmation, your delivery details are sent immediately to J T. 7. What can I do to change an order that I have already placed? Unfortunately you cannot make any changes once the order has been processed. 1.

If I'm not happy with my Home Kits, can I ask for a full refund? We can help you by emailing hello@iloveserenitea.com 2. How do you handle returns? We accept exchanges up to X business days from the date of dispatch. However, the product must be in unused condition. It is a proof that the product was damaged or defective.